Contact Us
Our dedicated customer support team is available to assist New Zealand players with all enquiries related to gaming services, account management, and responsible gambling practices. We maintain multiple communication channels to ensure prompt resolution of your concerns while adhering to New Zealand gambling regulations and industry best practices.
Support Channels and Response Times
We offer comprehensive support through various channels designed to meet your specific needs. Our live chat service provides immediate assistance for urgent matters, while email support handles detailed enquiries requiring thorough investigation. Phone support is available for players requiring direct conversation with our specialists.
| Method | Availability | Response Time |
| Live Chat | 24/7 | Immediate |
| 24/7 | Within 24 hours | |
| Phone | 9 AM – 11 PM NZST | Immediate |
For email enquiries, contact us at [email protected]. Phone support is available at +64 9 555 0123. Our support specialists are trained in responsible gambling protocols and can provide guidance on gaming limits, self-exclusion options, and problem gambling resources available in New Zealand.
- Account verification and security matters
- Payment processing and withdrawal enquiries
- Technical issues and gameplay questions
- Responsible gambling support and resources
Last updated: January 22, 2026